Strategic Planning for Improving Employee Performance Solution Team at Information Technology Company in Jakarta
Main Article Content
Abstract
This study aims to formulate a comprehensive strategy for improving team performance through structured human resource planning and standardized operational procedures. PT XYZ, a company specializing in data analytics and artificial intelligence, faces performance challenges within its Solution Team due to uneven competency levels and workload distribution. A qualitative research approach was employed, using Focus Group Discussions (FGD) with senior and middle managers as the primary data collection method. The analysis proceeded through three sequential stages: (1) mapping internal human resource elements using the HR Model Canvas, (2) identifying and developing strategic alternatives through the SOAR (Strengths, Opportunities, Aspirations, Results) framework, and (3) evaluating and prioritizing strategies using the Quantitative Strategic Planning Matrix (QSPM). Findings reveal that the “Cross-Training Presales” strategy achieved the highest attractiveness score (4.46) and was established as the top priority. This strategy effectively addresses skill gaps, balances workload distribution, and enhances service quality consistency. The study contributes theoretically by demonstrating the complementary use of HR Model Canvas, SOAR, and QSPM as an integrated framework for strategic performance management. Practically, it provides actionable guidance for PT XYZ and similar technology-based firms to design measurable and standardized work plans that sustain employee and team performance improvement.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
References
Armstrong, M., & Baron, A. (1998). Performance management: The new realities. Institute of Personnel and Development.
Armstrong, M., & Baron, A. (2005). Managing performance: Performance management in action. CIPD. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), https://doi.org/10.1177/014920639101700108 99–120.
Boxall, P., & Purcell, J. (2011). Strategy and human resource management (3rd ed.). Palgrave Macmillan.
Chermack, T. J. (2011). Scenario Planning in Organizations: How to Create, Use, and Assess Scenarios. Berrett-Koehler Publishers.
Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). SAGE Publications.
David, F. R. (2011). Strategic management: Concepts and cases (13th ed.). Prentice Hall.
Fred R. David, & Forest R. David. (2017). Strategic management: A competitive advantage approach, concepts and cases (16th ed.). Pearson.
Handayani, S., Kartika, A., & Rahmawati, I. (2023). Pengembangan keunggulan kompetitif sebagai strategi peningkatan kinerja 96 organisasi berkelanjutan. Jurnal Manajemen dan Bisnis, 15(1), 45 59.
Hersey, P., Blanchard, K. H., & Johnson, D. E. (1996). Management of organizational behavior: Utilizing human resources (7th ed.). Prentice Hall.
Iskandar, D. (2018). Strategi peningkatan kinerja perusahaan melalui pengelolaan sumber daya manusia dan kepuasan kerja dan dampaknya terhadap produktivitas karyawan. Jurnal Ekonomi & Manajemen, 19(2), 112–126.
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Harvard Business Press.
Kurnia, F. (2016). Manajemen sumber daya manusia dalam praktik. Pustaka Edu.
Locke, E. A., & Latham, G. P. (1990). A theory of goal setting & task performance. Prentice-Hall.
Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation. American Psychologist, 57(9), 705 717. https://doi.org/10.1037/0003-066X.57.9.705
McKergow, M., & Clarke, J. (2007). Appreciative Inquiry Made Simple. Thin Book Publishing Company.
Mintzberg, H., Ahlstrand, B. W., & Lampel, J. (1998). Strategy safari: A guided tour through the wilds of strategic management. Free Press.
Mustaniroh, S., et al. (2024). Analysis of apple chips business development strategies using business model canvas approach and SOAR-AHP method. Journal of Business Strategy and Innovation, 6(1), 33–45.
Osterwalder, A., & Pigneur, Y. (2010). Business model generation: A handbook for visionaries, game changers, and challengers. Wiley.
Osterwalder, A., Pigneur, Y., Bernarda, G., & Smith, A. (2014). Value proposition design: How to create products and services customers want. Wiley.
Pearce, J. A., & Robinson, R. B. (2013). Strategic management: Planning for domestic & global competition (13th ed.). McGraw-Hill Education.
Porter, M. E. (1980). Competitive strategy: Techniques for analyzing industries and competitors. Free Press.
Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. Free Press.
Robbins, S. P., & Coulter, M. (2004). Management (7th ed.). Prentice Hall.
Schuler, R. S., & Jackson, S. E. (1987). Organizational strategy and organizational level as determinants of human resource management practices. Human Resource Planning, 10(3), 125–141.
Stavros, J. M., & Hinrichs, G. (2009). The thin book of SOAR: Building strengths-based strategy. Thin Book Publishing.
Sufiyan, A., Fitriani, D., & Jannah, R. (2021). Strategi kinerja karyawan untuk meningkatkan kinerja perusahaan pada PT Swadharma Sarana Informatika. Jurnal Administrasi Bisnis, 9(2), 55–68.
Suhartono, T., Lestari, H., & Nugraha, R. (2021). Strategi peningkatan kinerja dengan Importance Performance Analysis (IPA) dan analisis Strengths, Opportunities, Aspirations, Results (SOAR). Jurnal Ilmu Manajemen, 12(1), 1–12.
Ulrich, D. (1997). Human resource champions: The next agenda for adding value and delivering results. Harvard Business Review Press.
Wahunigsih, S., Mulyadi, & Zulfikar, A. (2021). Analisis strategi peningkatan kinerja karyawan pada CV. Santoso. Jurnal Manajemen Sumber Daya Manusia, 9(1), 22–30.
Whitney, D., & Trosten-Bloom, A. (2010). The Power of Appreciative Inquiry: A Practical Guide to Positive Change. Berrett-Koehler Publishers.
Wheelen, T. L., & Hunger, J. D. (2012). Strategic management and business policy: Toward global sustainability (13th ed.). Pearson Education.
Widodo, J. (2011). Manajemen sumber daya manusia. Pustaka Pelajar.